Return & Refund Policy – Marbelle & Co

At Marbelle & Co, we take pride in offering premium quality 18k anti-tarnish imitation jewellery. Due to the nature of our products, we follow a strict return and refund policy to maintain hygiene, quality, and fairness.

Returns

• We only accept returns in case of damaged, defective, or wrong items delivered.

• To be eligible, you must raise a request within 24 hours of delivery with proper proof (unboxing video is mandatory).

• The product must be unused, unworn, and in original packaging with all tags intact.

Non-Returnable Items

• We do not accept returns for:

  • Change of mind

  • Personal preference (design, size, color)

  • Minor variations in color due to lighting/screen differences

  • Used or worn products

Return Process

• Customers must share an unboxing video clearly showing the issue.

• Without an unboxing video, no claims will be accepted under any circumstances.

• Once approved, our team will guide you with the return process.

Refunds

• We do not provide monetary refunds.

• Approved cases will receive:

  • Store credit, or

  • Replacement product (subject to availability)

Shipping Charges

• Shipping charges are non-refundable.

• In some cases, customers may be required to self-ship the product.

Order Cancellation

• Orders can only be cancelled within 2 hours of placing the order.

• Once processed or shipped, cancellation is not allowed.

Important Notes

• Slight irregularities are not considered defects as all imitation jewellery is delicately crafted.

• Marbelle & Co reserves the right to reject any return request that does not meet the above conditions.

Contact Us

For any issues, contact us at:
Email: marbelle.jwl@gmail.com
Response Time: 24–48 working hours

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By placing an order with Marbelle & Co, you agree to the above terms.